Contacts of services

Call Center Sheremetyevo International Airport

+7 (495) 578-65-65 (around-the-clock)

+7 (925) 100-65-65 (around-the-clock)

callcenter@svo.aero

Information about the flight status

+7 (495) 956-46-66 (around-the-clock)

Emergency services

Police:

Terminal D: +7 (495) 578-47-54
Terminal F: +7 (495) 578-57-46

First-aid posts:

Terminal D: +7 (495) 578-03-31
Terminal E: +7 (495) 578-02-82
Terminal F: +7 (495) 578-78-38

Passenger services

Mother and child room:

Terminals D, E, F: +7 (495) 578-35-78

Luggage room:

Terminal D: +7 (499) 578-23-91
Terminals E, F: +7 (495) 578-83-46
Unclaimed luggage DAL: +7 (499) 500-65-62
Unclaimed luggage IAL: +7 (495) 753-86-41

Lost and found:

Treminal С: +7 (495) 578-65-65, ext. 201
Terminals E, F: +7 (495) 578-65-65, ext. 202
Aeroflot baggage lost and found, Terminal D: +7 (495) 544-33-25

Federal Migration Service:

Terminals D, E, F: +7 (495) 578-19-11

Customs:

Terminal F: +7 (495) 578-21-16, 578-07-71
Federal helpline in Moscow: +7 (495) 449-72-05
Customs helpline: +7 (499) 728-76-42

Veterinary control

Terminal E: +7 (495) 578-96-52

Sanitary control

Terminals D, E, F:+7 (495) 578-56-45, +7 (495) 578-56-75

Cargo transportation

Cargo centre "Airport Moskva": +7 (495) 737-60-60, +7 (495) 578-62-66 Sheremetyevo International Airport Cargo Service: +7 (495) 578-68-91
Freight service: +7 (495) 578-08-59, 578-31-86

Sheremetyevo-Cargo

Call-centre: +7 (495) 961-38-08
Cargo receipt: +7 (495) 967-11-70

Business Aviation Centre:

Terminal A: +7 (495) 926-71-17, +7 (495) 645-03-30

Aviation services

Aviation Security Directorate:

Office in  Terminal F: +7 (495) 578-81-30
Deputy Director on Duty: +7 (495) 578-17-41

Passenger Transportation Directorate:

Chief on duty  Terminal B: +7 (495) 578-23-01
Chief on duty  Terminal F: +7 (495) 956-46-19

Press Centre:

Phone: +7 (495) 578-85-85, 578-20-73
Fax: +7 (495) 232-65-48

Feed

feedback service +7 (495) 231-32-01

Other airports of Moscow

Vnukovo International Airport: +7 (495) 937-55-55
Domodedovo International Airport: +7 (495) 933-66-66