Passenger services Information Arrival


Dear passengers

If you are flying transit via Sheremetyevo, please read the information for Transit Passengers.

Please collect your baggage at the baggage claim hall.

Oversized baggage and baby carriages can be collected at the designated baggage claim area.

If you have not received your luggaage after all the bags have been claimed, do not leave the baggage claim hall. Contact Lost and Found for further instructions. The lost property officer will complete a Property Irregularity Report (PIR form) and advise you as what to do next.

To inquire about the retrieval of your lost baggage, please contact Sheremetyevo call center at +7 495 578 6565/ +7 495 544 3325 or +7 495 664 1499 (Lost and Found office for Aeroflot passengers).

Please ask your airline about the conditions of retrieving your baggage.

If the baggage was lost or damaged during transportation, please contact your airline. In accordance with the legislation of the Russian Federation and the International Rules of Air Transportation, the airline is responsible for your baggage after it has been checked in and until you collect it.

According to the legislation of the Russian Federation, the search of your baggage will continue for 21 days. If your baggage fails to be found, please contact your airline to request the compensation.

If your baggage is damaged or some of the contents are missing, please contact your airline within 7 days after you receive the baggage.

If you had left the baggage claim hall without completing Lost or Damaged baggage form, only the representative of an airline is allowed to fill out a new one.